Since 1924. Baytown, Texas. I will not ever be doing business with Zales again and I have cancelled my order. View full review. On November 27th, 2017, GetHuman-fsa reported to GetHuman that they were having an issue with Zales.com and needed to get in touch. In‐Store Services. When you're not, give a gift card!

Related: Zales - Horrible customer service!!!

Be the first one to find this review helpful We offer these services and more in our stores. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. On June 25th, After waiting an hour, I finally got Into a chat room with a “customer server representative” and I asked why it hasn’t shipped yet. We aim to provide readers with the most up-to-date information available about today's consumer products and services.ConsumerAffairs is not a government agency. At Zales, we strive to provide each and every Guest with an experience that makes them feel confident in their purchase. You can call Zales at (844) 271-2708 toll free number, write an email, fill out a contact form on their website www.zales.com, or write a letter to ZALES.COM, P.O. I brought the stone to them, picked out a setting and they sent it in to the jeweler and in 2 weeks I had my earring back. When all else fails, expect customer service to blame COVID. I lied to by the customer that sold me the jewelry, I guess so she could get a sale, she lied to me and now I'm paying the consequences for not reading the agreement and trusting their employees.

test from Karachi, SD. New estimated delivery date July 20. Easily check the status of your order anytime, anywhere. How do I know I can trust these reviews about Zales? GetHuman helps customers contact companies faster and solve their customer service issues more effectively by providing free tools and info to all. They said they do. Let us know the reason for your appointment and submit. Its location on this page may change next time you visit.For more information about reviews on ConsumerAffairs.com please visit our

It was my first stop on my list of potential stores and when I informed the salesman, he was still willing to help me. I go to the online chat after waiting 20 minutes just to be told there was no update on my order. You’ll get all that and more with an expert from Zales Outlet. The issue was classified by GetHuman-fsa at the time as a Cancel order problem, and was later reported to be fixed on December 16th, 2017. Check the status of your online order or cancel your orderHERE (note: Orders can only be cancelled up to one hour after placed) Call Us If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at 800-311-5393 during the hours below: Customer Service. I called and tried to pay the 3k and they did not try to help so now I'm stuck with 5k. Thought 2 months advance would be plenty. The response I got was something like “as you could see on your customer dashboard it says it should get there on the 24th.” (Keep in mind this was the 25th.) Book An Appointment Customers can shop for jewelry from Zales at retail outlets and online.The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Learn More. Enjoy reading our tips and recommendations.Went in to find an wedding ring for my fiancé and I was immediately greeted with kindness. Cleaning, repairs, warranties and more. Find your nearest Zales store. The Diamond Store.

So I called Zales again, ZALES still telling me that my bank blocked my purchase after I told him what my Bank said. Nov 01, 2017. I will never go there in my life again, they are very dishonest people!!!! Leaving me chance for me to cancel my order (which I’m trying to do now.)

Promotion Terms & Conditions. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I was misled, lied to and misinformed. I found out that it would not ship until 7-10 business days from the day I ordered it and I would not have it on time for my wedding. I ordered a ring for my husband to be expecting it to ship on the Monday after I ordered it. The stores are always clean and well stocked. Spent hours and hours on hold with customer service only to get hung up on and told that they can’t see any info. Tammy Sanchez . It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers.Copyright © 2020 Consumers Unified LLC. The Diamond Store. WRONG. Feel free to send us an email. It is now June 29 and it still hasn’t shipped.

When you're sure, gift wrap. About Us. We'll send you an email confirmation where you'll have the option to rescehdule or cancel if needed. I won't purchase from them again. My fiancee purchased my engagement ring at Zales. Helpful FAQs > Find my store > Connect with us Virtually > Zales Outlet. A pair of earrings and a necklace.Worst online shopping experience I have ever had. Do you have questions about The Diamond Card?